How to enable e-invoicing with Telenet

Did you know that by 2026, all invoices between Belgian companies will have to be sent via electronic invoicing? To already get on board, register on Peppol for easy and fast invoicing. That way, you’ll be able to send electronic invoices to your clients and receive them from your suppliers. In this article, we cover some specifics for receiving your e-invoices from Telenet.

Quick guide to activating electronic invoicing for Telenet invoices

Telenet is one of the telecom operators that already lets its customers opt for invoices in UBL format via Peppol (for now, via an external partner, ViaAdValvas).

To be able to receive electronic invoices from Telenet, first of all you need to be registered with Peppol. Already done? Great, then read on. Not yet registered on Peppol? Then start by doing that: How do I register on the Peppol platform?

Follow these steps to activate electronic invoicing at Telenet:

1. Send an email to [email protected] asking to receive your invoices in electronic format via the Peppol network.
2. In this email, include all your contact details, i.e. your company name, VAT number and Telenet customer number.
3. Wait for your request to be processed.

⚠️  Note that only Telenet business customers can request electronic invoicing via Peppol.

Are you a self-employed sole trader and you don’t have a Telenet business account? If so, you won’t be able to receive your invoices electronically via Peppol. To receive your invoices via Peppol as a self-employed individual, contact Telenet to convert your private account into a business account.

What is electronic invoicing anyway?

An electronic invoice is not the same as a digital invoice. A PDF invoice is a digital invoice, but it’s not an electronic invoice.

Electronic invoices, or e-invoices, are XML files transferred in UBL format via the Peppol network. These UBL standards ensure that all the necessary information is included on the invoice and that it’s readable by accounting or invoicing software.

These software programs can automatically create, receive, and even process electronic invoices. You can even authorise them to automatically pay invoices.

💡 Accountable tip: You can use Accountable to send and receive electronic invoices via the Peppol network, even if you’re using the free version. Try Accountable now.

How do I register on the Peppol platform?

To activate electronic invoicing via Peppol with Telenet or another operator, you need invoicing or accounting software. Then, all you have to do is sign up on Peppol. Registration is simple and free.

Here’s how to sign up via Accountable:

1. Log in via the website or app.
2. Open the menu and click on ‘Settings’.
3. Select ‘Peppol (e-invoicing)’.
4. Register to receive electronic invoices via the Peppol network.

Activation can take a while. To know if it worked, check if your company is registered in the Peppol Directory.

Once you’ve completed your registration, you’ll start to automatically receive electronic invoices from some providers that use e-invoicing. For others, such as Telenet, you’ll first need to activate e-invoicing with them directly. Your electronic invoices will then automatically appear in the expenses tab of Accountable.

Receiving electronic invoices from other telecom operators

Using another operator? Click here to learn more:

• Receive electronic invoices from Proximus
• Receive electronic invoices from Orange

Other telecom operators, such as Digi, Mobile Vikings and EDPnet, don’t have electronic invoicing yet.

We’re monitoring the situation regularly, but please don’t hesitate to contact the relevant customer service yourself to ask if you can change your billing method.

On our side, we’re doing everything we can to get them on the right track. Because electronic invoicing is in everyone’s interest – the time savings will be a real gain for us all!

Got a question? Send us an email and we’ll be happy to help!